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How long does book print take to deliver a shutterfly

Jun 24, 2018

I have ordered a few times in the past and have had good service and product. However, my most recent order and experience was not as great. I ordered New Years card stock cards the timing of the birth of our first grandbaby would allow for me to also include photos to include the arrival. Excited when I finally received them, only to be disappointed and concerned. The box I received contained another families photo cards! So, I am sure there was another family out there who had received my cards. When I called (immediately) they were apologetic, said they would replace my order , send a return label so I could return the mis-order, and give me a credit $20 for the "inconvenience"
1) I wasn't really ok with our photos floating out there ( the main reason we didn't use social media to make an announcement)
2) It seemed as though customer service was routed through another country as I had a hard time understanding the person I spoke with, and the whole process and answers given seemed scripted.
3) The replacement order although supposed "free expedited shipping" was not received quickly. I was then rushed mailing them out as soon as I received them so family and friends would receive them mid February :/
4) After not receiving the return label to return the other families cards, it took me the trouble of having to contact them again after more than a week to inquire about the label and to finally get it sent.
5) I did finally get a $20 credit ( I had to keep checking as it did not happen right away and took several weeks) but in light of the original cost of my total order (the credit also seemed like a scripted offer) and the whole process that took place, I was disappointed and probably should of cancelled the order for a full refund.

Verdict / The print quality of the book we ordered was not perfect, but the variety of premade templates and the easy-to-use photo editor make Snapfish a great way to make a quick custom photo book.

Creating custom photo books on Snapfish is enjoyable and easy. There’s a user-friendly interface, as well as many predesigned and themed templates. While the photo book we got back from this company was not perfect, it was pretty good, and the wide selection of backgrounds and cover options makes Snapfish fun to use for any occasion.

You can choose from over 120 different themed templates and a huge selection of backgrounds, including simple solid color backgrounds or detailed templates with defined themes. In comparison to other photo book publishers, Snapfish offers a lot of specific and unique high-quality templates.

The book editor guides you through each step of the design process and helps you assemble a photo book quickly. The design tools are labeled clearly, and you can retrace your steps with minimal effort if you change your mind. To add any of the design elements, you simply drag and drop, or you can use the autofill tool, which places all of your images for you.

The book we got from Snapfish was not the best quality photo book we saw, but it was superior to many others. A few of the images were grainy and the cover image printed dark. The page thickness and sturdy cover was nice, though, and its default glossy finish gave it a polished look.

Snapfish offers five different sizes of custom photo books in landscape and square formats: 5 x 7 inches, 8 x 8 inches, 8 x 11 inches, 12 x 12 inches and 11 x 14 inches. The size you choose affects the type of cover you can select. Not all cover types are available for all sizes, but options include hardcover, premium lay-flat, linen hardcover, leather and softcover.

Snapfish allows you to customize the way your photo book is bound. Like the covers, not every binding type is available for every size. You can select binding with heavier paper or stitching, as well as a hinged flat binding and a seamless lay-flat format.

Snapfish offers a variety of ways to receive technical support. There is a large FAQs section and a user forum that offers solutions to most problems. On the website, you'll also find a link to chat with representatives. However, there is no email address or phone number listed.

If you need your photo book quickly, the company offers overnight and two-day delivery. Keep in mind that it takes a few days to get your photo book, even with expedited shipping, because of the processing time before it is ready to ship.

Create with Your Pro Tools

Lay out your book with your favorite tools. Get easy print setup with our plugin for Adobe InDesign and the Adobe Photoshop Lightroom built-in Book Module. Or, design with any app and use our PDF uploader.

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